Knowledge Base
Frequently Asked Questions.
End-to-end guidance covering safety specifications, fitment, individual ordering, corporate procurement, site delivery, and product care.
1. Safety Standards & Compliance
01. Are your boots approved for MOM worksites in Singapore?
All Iron Strike safety footwear compiles with recognized safety standards for worksites, shipyards, and industrial complexes.
02. What is the difference between steel toe and composite toe caps?
Steel caps provide high impact resistance at a lower profile. Composite caps (fiberglass/carbon) offer non-metallic protection, lighter weight, zero thermal conductivity, and will not trip airport/facility metal detectors.
03. Are the outsoles slip-resistant and oil-resistant?
Yes. Outsoles feature anti-slip SRC/SRA ratings designed to grip wet, oily, and smooth industrial surfaces including steel decks and factory floors.
04. Do all models feature puncture-resistant midsoles?
Yes. Every puncture-resistant footwear includes integrated steel or anti-perforation composite midsoles protecting against sharp hazardous debris like nails, metal shavings, and glass.
05. Are these footwear rated for Anti-Static or ESD compliance?
Selected models feature Anti-Static (A) or Electrostatic Discharge (ESD) protection to safely dissipate static build-up in sensitive electronics and flammable chemical environments.
2. Sizing & Fitment Guide
06. What sizing standard does Iron Strike use?
We use standard EU sizing. Please refer to our product size chart to select the correct EU size prior to purchasing.
07. How should safety Footwear fit compared to regular Footwear?
Safety Footwear should fit snugly around the heel and instep while leaving roughly 5mm to 10mm of clearance in the toe box so your toes never press against the protective cap.
08. Should I size up if wearing thick work socks?
If you wear heavy cushioned safety socks daily or have extra wide feet, we recommend choosing one size larger than your casual footwear size.
09. Can I replace the factory insoles with orthopedic inserts?
Yes. The factory insoles are fully removable to accommodate custom orthotics or aftermarket supportive footbeds.
3. Individual Ordering & Payments
10. How do I place an individual online order?
Select your desired model, pick your size, and proceed through our secure online checkout. Orders are processed automatically upon payment receipt.
11. What payment methods are accepted online?
We accept PayNow QR, major Credit/Debit Cards (Visa, Mastercard), and digital wallets via our secure checkout gateway.
12. Will I receive a tax invoice for accounting/claims?
Yes. A digital SGD Tax Invoice with UEN details is generated automatically and emailed to you immediately after completing your order.
13. Can I amend my order after paying?
Contact support@ironstrikesg.com or WhatsApp +65 9778 6032 immediately. If the parcel has not been dispatched, we can modify sizes or addresses.
4. Corporate & Bulk Procurement
14. How do corporate volume discount tiers work?
Volume discounts apply automatically to bulk orders submitted directly to our corporate team:
- 10 – 19 Pairs: 5% OFF
- 20 – 29 Pairs: 10% OFF
- 30+ Pairs: 15% OFF
15. Why do you operate strictly on direct sales (no resellers)?
By eliminating middleman markups, we ensure enterprise clients receive maximum cost savings and direct factory support on volume deployments.
16. How do I request an official Corporate Proforma Quote?
Email info@ironstrikesg.com with your Company Name, UEN, Model, Size Breakdown, and Delivery Address to receive an official PDF tax quote.
17. Can we request fitting samples before placing a bulk order?
Yes. Registered companies can request sample pairs for size verification prior to finalizing full crew volume orders.
18. Do you support government / GeBIZ procurement?
Yes. We issue standard SGD E-Invoices and tax documentation for government agencies and enterprise vendor procurement pipelines.
19. Are credit terms available for corporate accounts?
Standard orders operate on advance payment or PayNow setup. Corporate credit terms are evaluated for recurring long-term fleet contracts.
5. Fulfillment & Site Delivery
20. What is the standard local shipping turnaround time?
Individual local orders are processed and delivered within 1 week across Singapore.
21. What are your delivery charges?
Standard local courier delivery fees apply at checkout. Orders meeting minimum checkout thresholds or corporate volume orders qualify for waived shipping.
22. Can bulk orders be delivered directly to construction sites or yards?
Yes. Corporate shipments can be dispatched directly to your site office, shipyard gate, or warehouse facility in Singapore.
23. How do I track my delivery status?
Once your parcel is handed to courier partners, a tracking code will be dispatched to your registered email and mobile number.
6. Exchanges, Returns & Warranty
24. What is your size exchange policy?
Unworn boots in original packaging can be exchanged for a different size within 14 calendar days of receipt.
25. How do I initiate a size exchange?
Contact support@ironstrikesg.com or WhatsApp +65 9778 6032 with your Order ID and required size to schedule an exchange arrangement.
26. What happens if I receive a defective product?
In the rare event of a manufacturing flaw upon arrival, contact us within 48 hours for an immediate direct replacement at zero charge.
27. Are worn or dirty boots eligible for return?
No. Due to safety hygiene requirements, boots showing physical wear, dirt, or outdoor usage cannot be accepted for exchange or refund.
7. Product Care & Lifespan
28. How should leather safety boots be cleaned and maintained?
Wipe dirt off using a damp cloth after shifts. Apply leather conditioner monthly and dry footwear naturally at room temperature away from direct heat.
29. What is covered under the manufacturing warranty?
Our boots are covered against factory defects in materials and bonding workmanship under normal operational usage conditions.
30. How often should safety footwear be replaced?
We recommend replacing safety footwear every 6 to 12 months, or immediately after absorbing a severe heavy impact or sharp sole penetration.
